Shipping policy

SHIPPING POLICY

Last updated: October 24, 2026

1. WHERE WE SHIP

We currently ship to addresses within the United States only. Please make sure the shipping address you enter at checkout is complete and accurate.

2. ORDER PROCESSING

Our coffee and tea are prepared and packed for each order. Orders are typically processed and shipped within 3 to 5 business days after payment is received. Business days are Monday through Friday, excluding holidays. During busy seasons, holidays, or supply shortages, processing may take longer. Processing times are estimates and are not guaranteed.

3. DELIVERY TIMES

After your order ships, delivery times depend on the carrier and your location. Any delivery estimate we provide is only an estimate and is not a guarantee. We are not responsible for delays caused by carriers, weather, natural events, holidays, or other circumstances outside our control.

4. SHIPPING COSTS

Shipping costs, if any, are calculated and displayed at checkout before you pay. Applicable taxes are also shown at checkout.

5. TRACKING

You will receive a confirmation email when your order ships. It includes tracking information whenever the carrier provides it. Tracking may take up to 48 hours to update after shipment.

6. MULTIPLE ITEMS

Orders with multiple items may be shipped in more than one package and may arrive on different days.

7. INCORRECT OR INCOMPLETE ADDRESSES

You are responsible for providing a correct and complete shipping address. We are not responsible for orders delayed, lost, or returned because of an incorrect, incomplete, or undeliverable address. If a package is returned to us, additional shipping charges may apply to send it again.

8. PRODUCT FRESHNESS AND TEMPERATURE

Coffee and tea are shipped at ambient temperature. Please bring your package inside promptly after delivery and store the product in a cool, dry place away from heat and direct sunlight.

9. DELIVERED, LOST, DAMAGED, OR STOLEN PACKAGES

Once the carrier marks an order as delivered, responsibility for the package passes to you. If your tracking shows delivered but you did not receive it, please check around your delivery location, with neighbors, and with the carrier. If your order arrives damaged or incorrect, or never arrives, please follow the steps in our Return and Refund Policy within the stated deadlines.

10. CHANGES TO THIS POLICY

We may update this policy at any time. The version posted on our website at the time of your purchase applies to your order.

11. CONTACT

Questions about shipping? Please use the Contact page on bits.cafe.